FREQUENTLY ASKED QUESTIONS

Why do I receive a prompt for a username/password after I log in to the databases?

 

Why do I receive a prompt for a username/password or blank page after I log in to the Social Law Library databases?

Social Law Library databases are located on a separate server from the Social Law Library website. This gives you the user improved speed and efficiency while providing the Library with server redundancy. After logging in to the Social Law Library website, you are re-directed to the Library Database Server.

The Library Database Server needs to know that you have been authenticated to view Social Law Library databases. It does this by means of a session cookie which was placed on your PC when you visited the web server.

There are several anti-virus, anti-spam, firewall, and pop-up blockers which will stop this cookie from being placed on your PC. The software may also inhibit the script which generates the cookie from running on your browser.

There are too many versions, brands, and configurations of this type of software to go into detailed instruction on how to disable them. However, it is a good troubleshooting step to:

  1. Disable any anti-virus, anti-spam, firewall, and/or pop-up blocker on your PC. 
  2. Use the following instructions to Enable First Party Session Cookies on your PC. 
  3. Restart your Internet Browser (i.e. Internet Explorer, Netscape, Mozilla, Etc.). 
  4. Log In to Social Law Databases.

*If this has resolved your issue, consult your software documentation to whitelist the Social Law Library Database URL on your PC. If you are still unable to log in to Social Law Library Databases, Contact Technology Services at support@socialaw.com or 617-226-1570.